Refund policy

1. POLICY OVERVIEW

2. RETURN ELIGIBILITY

2.1 Qualifying Returns

• Damaged/Defective Items: Verified quality issues or shipping damage
• Incorrect Items: Product differs materially from description
• Undeliverable Packages: Returned to sender by carrier
• Non-Delivery: Not received within 60 calendar days

2.2 Non-Qualifying Returns

• Gift cards and store credits
• Products installed, used, or modified
• Requests after 30 calendar days from delivery
• Custom or special-order items

3. RETURN PROCESS

3.1 Initiation Requirements

1. Contact Customer Service at support@kudoslighting.com within 30 days
2. Provide:
   1. Order number
   2. Detailed reason for return
   3. Supporting photos/video (if applicable)

3.2 Return Authorization

• Approved returns will receive a Return Authorization (RA) number
• Returns without RA number will be refused

3.3 Return Shipping

• Company-Paid Returns: For qualifying returns under Section 2.1
• Customer-Paid Returns: For non-qualifying returns (original shipping fees deducted)

3.4 Refund Processing

• Processed within 3-6 business days after receipt
• Issued to original payment method
• Bank processing times may apply

4. REPLACEMENTS

• Approved replacements ship via air freight (6-8 business days)
• Subject to product availability

5. ORDER CANCELLATIONS

• Must be requested within 3 hours of order confirmation
• Full refund processed within 10 business hours
• No cancellations after 3-hour window

6. GENERAL TERMS

• All products must be in original condition with packaging
• We reserve the right to:
  • Refuse returns not meeting these terms
  • Modify this Policy without prior notice
• This Policy constitutes the entire agreement

7. CONTACT INFORMATION